Last Updated: October 30, 2026
These Terms and Conditions ("Terms") govern your booking and participation in tours operated by Enshama Safaris ("we," "us," or "our"). By making a booking, you accept these Terms in full.
1. Booking and Payment
Booking Process
- A 40% deposit is required to confirm your booking
- A 100% deposit for gorilla and chimpanzee trekking permits is required for confirmation.
- Full payment must be received 14 days before departure
- Bookings made within 14 days of departure require full payment
- All prices are in US Dollars unless otherwise specified
Payment Methods
We allow these payment methods:
Credit Card
Bank Transfer
Wire Transfer
Important: Please include your booking reference number in the payment description. Kindly email your payment receipt to support@enshamasafaris.com for confirmation. Bank transfers may take 3-5 business days to process.
2. Cancellation Policy
We understand that travel plans can change. To be fair to both our guests and our operational commitments, the following cancellation terms apply. Please note the special calculation method for refunds:
Refund Calculation Method: Permits (gorilla, chimpanzee, and other park permits) are non-refundable once purchased. Refunds are calculated on the remaining balance after deducting permit fees from the total amount paid.
| Days Before Departure | Cancellation Fee | Refund Amount* |
|---|---|---|
| 60+ days | 15% of refundable balance | 85% of refundable balance |
| 30-59 days | 30% of refundable balance | 70% of refundable balance |
| 15-29 days | 50% of refundable balance | 50% of refundable balance |
| 0-14 days | 100% of refundable balance | No refund |
*Refundable balance = Total amount paid minus non-refundable permit fees
Important Notes:
- • Gorilla, chimpanzee permit fees and other park entry permits are 100% non-refundable once purchased
- • The cancellation timeline is based on the departure date of your tour
- • All cancellation requests must be made in writing to support@enshamasafaris.com
- • Refunds will be processed using the original payment method
3. Changes and Amendments
Client-Requested Changes
- Date changes: $50 administration fee + any cost differences
- Itinerary changes: Subject to availability and additional costs
- Participant changes: $100 administration fee per change
- All changes must be requested in writing
Operator-Initiated Changes
- We reserve the right to modify itineraries due to safety concerns
- Alternative arrangements of equal value will be provided
- If we cancel a tour, full refund will be provided
- Force majeure events may result in itinerary changes
4. Health and Safety
Health Requirements
- Yellow fever vaccination certificate required
- COVID-19 vaccination or negative test may be required
- Travel insurance with medical evacuation is mandatory
- Consult your doctor about malaria prophylaxis
Safety Guidelines
- Follow guide instructions at all times during activities
- Stay within designated areas during wildlife encounters
- Maintain safe distance from animals (minimum 7 meters)
- No smoking during game drives or in wildlife areas
5. Liability and Insurance
Our Liability
We are not liable for:
- Loss or damage to personal belongings
- Delays or cancellations due to weather conditions
- Changes caused by political unrest or natural disasters
- Personal injury resulting from client negligence
Required Insurance
All clients are advised to have comprehensive travel insurance covering:
- Medical expenses and emergency evacuation
- Trip cancellation and interruption
- Lost baggage and personal effects
- Personal liability
6. Gorilla Trekking Specific Terms
Permit Terms
- Permits are non-transferable and non-refundable
- Permits are issued by Uganda Wildlife Authority
- Name changes require new permit purchase
- Permit availability is not guaranteed until confirmed
Trekking Rules
- Maximum 8 visitors per gorilla group per day
- Minimum age: 15 years
- Maximum 1 hour with gorillas
- 7-meter minimum distance from gorillas
7. Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
Natural Disasters
Political Unrest
Pandemics
In such cases, we will offer alternative arrangements or credit for future travel.
8. Complaints and Disputes
Complaint Procedure
- Report issue immediately to your guide
- Submit written complaint within 7 days of tour end
- We will acknowledge receipt within 24 hours
- Resolution offered within 14 days
Dispute Resolution
Any disputes shall be governed by Ugandan law and subject to the exclusive jurisdiction of courts in Kampala, Uganda.
9. Privacy and Data Protection
We handle your personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR. By booking with us, you consent to our use of your data as described in our Privacy Policy.
10. General Provisions
Entire Agreement
These Terms, together with your booking confirmation and itinerary, constitute the entire agreement between us.
Severability
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.
Amendments
We reserve the right to amend these Terms at any time. Updated Terms will be posted on our website.
Contact for Questions
If you have any questions or need clarification about these Terms and Conditions, please don't hesitate to contact us. Our team is here to help you understand our policies and procedures.
Contact Information
Phone Number
+256787243565
Mon-Fri: 8:00 AM - 6:00 PM EAT
Office Address
Plot 2, 4th Street Ugasa Coatings House
P.O Box 190690, Kampala
Acceptance of Terms
By proceeding with your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Important Notice
These Terms and Conditions are a summary. The full legal terms are provided in your booking contract. We recommend reading all documents carefully before confirming your booking. If you have any questions, please contact our team for clarification.